How to Change Your BSNL Broadband Plan Online 2023? A Complete Guide

How to Change Your BSNL Broadband Plan : Are you looking for the easiest way to change your BSNL broadband plan? Look no further than this blog! On this page, you will learn how to cancel your broadband plan online and the various benefits that come with it. Additionally, this blog will guide you through the steps required to change your broadband plan online. By following the simple instructions provided, you will be able to make the changes you want without any hassle or fuss. Thanks for visiting.

BSNL Broadband users can change their broadband plans very easily as it is an online process. You can upgrade to a plan of your choice right from your home or office as there is no necessity to visit the BSNL office. How to change BSNL broadband plan is a question that is bound to pop-up in every BSNL broadband user’s mind now and then. Since the state-run Telco has been aggressively updating its plans by offering benefits like Disney+ Hotstar Premium subscriptions and more, it’s natural for users to wonder how to change their BSNL broadband plan.

How to Change Your BSNL Broadband Plan Online?

Changing your broadband plan couldn’t be simpler! Here’s how to go about it: First, under ‘My Plan,’ select the plan you want to change. Then, click on the Broadband Plans option. Next, under the plan you’ve selected, click on the ‘Modify My Plan’ button. Finally, follow the online instructions to complete the change. If you’re having any difficulty, don’t hesitate to contact customer care for assistance. With a little bit of effort, you can easily change your broadband plan online.

However, you need to know your customer id number to change your BSNL broadband plan online. In case you don’t remember your customer id, you can check for the same in your phone bill. Also, the online facility gives you the flexibility of changing both your broadband and landline plans simultaneously. We at GizBot have come up with the steps involved in changing your BSNL broadband plan online. You can take a look at the same and get benefited with the most suitable plan for your needs.

Simple Steps to Change Your BSNL Broadband Plan Online

BSNL Complaint Register Online 

About BSNL Network

Bharat Sanchar Nigam Limited (BSNL) is a government-owned telecommunications service provider in India. This telecom company was launched on September 15, 2000. The Chairman of the BSNL network is Pravin Kumar Purwar. You can get both post-paid and prepaid services in this network. Nowadays, several use broadband services for their work and also entertainment purposes such as watch videos, attend video calls, and many other purposes.  BSNL network provides Customer care service for users. Users can also pay their Bharat Fiber (FTTH), Landline/Broadband, and MOBILE bills online with BSNL official website. Most of the BSNL broadband users want to change the BSNL Broadband Plan. Users can select the BSNL broadband Plans of their choice from the several broadband Plans.

Visit the Self-care portal of your zone

First, you need to open the BSNL Self-care portal belonging to your zone from the links given below.

  • for South Zone
  • for North Zone
  • for West Zone
  • for East Zone

FMS BSNL Registration 2022 BSNL 

Register your account

Once you open the respective BSNL Self-care portal, you need key in your customer id to register on the portal. This is very important to enjoy all the benefits offered by the portal. You will be asked your email id, username and security question as well. BSNL will verify your details with a call from the customer care in 24 hours before activating your account.

Login to the BSNL Self-care portal

After the verification call, BSNL will provide you a username and password. You need to login to your account with the given details from the BSNL Self-care portal.

How to Disconnect BSNL Broadband and Landline Services

Submit your request

After you login to the BSNL Self-care portal, on the right of the home page, you will get a services option. Choose it and click on ‘submit a service request’. It will redirect you to a new page of the My Service request option. You need to fill all the details that you are asked over here.

Change of broadband plan

First, you need have to enter the service id and request the option ‘Change of broadband plan’. Choose the plan you want to change to and click on the submit button. You will get a confirmation call from the customer care regarding the plan you need. Shortly, your new BSNL Broadband plan will be activated.

Get All States BSNL Message Center /SMS Center Number Details

Change Your BSNL Broadband Plan Online

You will need to sign up on the BSNL Self Care portal in order to change your BSNL broadband plan. New users can easily sign up  by providing their details like name, email ID, and mobile number. Once you have signed up, proceed to the following steps to change the BSNL broadband plan online.

  1. Visit the official BSNL Self Care portal
  2. Sign in using your credentials and captcha verification
  3. On the next page, click on ‘Billing Account Number
  4. Choose ‘Modify Services‘ from the options on the left
  5. Click on ‘Change Tariff Plan
  6. You’ll be shown three new tabs – Declaration, Service Type, Select Plan, and Confirmation
  7. Under Declaration, tick the check box next to ‘I have read and understood the stated terms and conditions’ and click ‘Next
  8. Under Service Type, select your landline number and broadband service, and click ‘Next
  9. Under Select Plan, you’ll be shown your existing plan and a host of new plans to choose from
  10. Tick your existing plan and the new plan that you want to switch to, and click ‘Next
  11. Finally, the confirmation tab will open showing the existing and new plan
  12. Click on ‘Submit Change

Once you have completed the above steps, you’ll be provided with a service request number. On the next business day, a BSNL official will call on your registered number to confirm the plan change. Once you confirm the same, your new plan will be activated. BSNL sends a notification to your registered number when the daily data limit is exhausted. The notification gives users an option to either continue with the existing plan or change to a new plan. Users can migrate to a different plan by clicking on the ‘Change to a new plan‘ option.


Cancelling your BSNL Broadband Plan Online is simple and can be done in just a few simple steps. Included in the plan are the number of broadband sessions you are currently using, the type of broadband plan you have, and the activation date. Once you have cancelled the plan online, the new broadband plan will be activated and you will be able to enjoy the benefits of the new plan without having to go through the hassle of cancelling the old plan in person. Make sure to check our website for more helpful tips on how to change your BSNL broadband plan online.

Frequently Asked Questions

Is it possible to cancel my current contract without penalty if I want to switch providers?

Yes, it is possible to cancel your contract with BSNL without any penalty if you want to switch providers. In order to do so, all you need is a valid cancellation notice that must be sent via email or fax. After sending the notice, BSNL will process your request and give you a new offer for the same package with the same terms and conditions as your current plan.

What are some common problems that people face when trying to change their BSNL broadband plan online?

Optical power problems, speed problems, MTU problems, DNS problems, Disconnection & Reconnection issues, VPN Problems, FTTH Voice Configuration Problems may all be common occurrences.

How To Activate BSNL SIM Card After Expiry

Jiocinema Watch Movies

Leave a Comment